Your new role

This role requires someone who isn’t afraid to take on a challenge, an optimistic individual who has the ability to negotiate at the highest level. You will be a driven leader and are able to move quickly and respond to change and direction with ease. A natural motivator and skilled at coaching and developing individuals to be at their best in difficult circumstances. 

A day in the life of...

Reporting to the Director Of Customer Service you will take accountability of the day to day running of the Customer Service teams, safeguarding the business brand and reputation.  You will drive your team managers and team leaders to deliver an exceptional customer experience, maintain high levels of customer service and evolve the customer journey. You will deliver effective leadership, whilst managing the CS budgets, engagement and recruitment.

In an ideal world...

• Have at least 3 years’ experience of working within a managerial role or industry equivalent.

• Experience of managing multi functional teams.

• Experience of a range of computerised software packages including Microsoft Office, Word, Excel.

• Experience of providing data, analysis of data and report writing.

• Handing performance management, absence management and disciplinary/grievance issues.

• The identification of training needs and the development of team members and building relationships.

• Full driving license.

Pay and Perks

• Professional Qualifications

• 30% discount across the group & 15% for friends & family

• High street Discounts with 100’s of great brands 

• Contributory Healthcare

• Pension

• Your Lawyer

• Employee Assistance Programme for all colleagues & your household 

• Enhanced Maternity & Paternity Pay

A little about Sofology

At Sofology, sofas are SO our thing - but so are our people! In fact, people are our greatest asset and that’s why we are completely committed to our ED&I strategy, So For All. We are working passionately with all of our colleagues across the business to learn, understand and be completely enthralled into continuing to make Sofology an equal, diverse and inclusive place to work.

It’s important to us to make sure that we don’t just look for new talent to ‘fit in’ with our culture, but instead, we look for incredible talented colleagues to ‘add’ to our wonderful culture.

Sofology