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Customer Service Advisor - 12 months fixed term - part time

Your new role

This role will be a mixture of home working and working from our newly refurbished Sofology HQ based in Golborne, nr Warrington.Our new Hybrid working is all about balancing where you would like to work, with what the business needs.  We will even help you set up your perfect home office by providing you with a choice of desk and chair to ensure you are as comfy as our customers. 

Our part time positions are flexible and designed to help you to strike that perfect balance. Whether that's 20 hours, 24 hours, 30 hours, 32 hours we can find the hours that suit your lifestyle.

Our Sofology Customer Service Advisors are at the heart of Sofology's Support Office. You don’t need specific customer service experience for this job. Charm and people skills don’t require any qualifications, but you do need to be confident and work well as part of a team. This is a career for those of us who easily relate to people and enjoy helping them. The role is to support all of our customers with any questions, support or guidance throughout the journey. This may mean, booking deliveries, finalising their orders, answering any questions around maintenance and cleaning, supporting with questions around finance agreements, and so on. If our customers need any updates on their orders,  then you're the colleague that they will come to.

 

 

 

What you'll be doing

  • Gain and maintain customers' trust through your product knowledge, expertise and troubleshooting skills.

  • Answering a high volume of calls in the call centre, whilst always being compliant and treating customers fairly. 

  • Use problem-solving and people skills to assure swift resolutions to our customers' first time technical queries.

  • Provide insightful advice and friendly hands-on technical support to our customers.

  • To quickly diagnose product issues on the spot, explaining situations with patience and empathy.

  • Educate your team members and customers about our products, keeping your own technical know-how up to date.

  • Multi task and have a solid work ethic with the ability to work to deadlines and prioritise workload.

  • Demonstrate a passion for excellent, world-class customer service.

Skills/experience .....

  • Ability to make and influence decisions with strong people skills and ability to solve problems without support.

  • Excellent written & verbal communication skills.

  • Excellent IT skills.

  • Has a ‘can do' positive attitude, a cheerful self-starter and can think on your feet 

  • Will be a Brand advocate, representing themselves and Sofology in a positive and professional light at all times.

Sofology benefits

  • A great basic salary + Bonus 

  • 30 Days holiday + Length of service

  • Your birthday off

  • Pawternity Leave, Grandparent Leave, Volunteering day Leave

  • Professional Qualifications

  • Learning & Development, Next generation programme 

  • 30% discount across the group & 15% for friends & family

  • High street Discounts with 100’s of great brands 

  • Contributory Healthcare

  • Pension

  • Your Lawyer

  • Employee Assistance Programme for all colleagues & your household 

  • Enhanced Maternity & Paternity Pay

  • Discuss flexible working & part time opportunities

A little about sofology

We think choosing a new role and choosing a new sofa have a lot in common. Your old one feels comfy, you’re used to it, and you know exactly where you fit. But a new job - or a new sofa - holds so much potential. Pick the right one and you’ll never look back. You want to feel comfortable, but with enough going on to keep you right on the edge of your seat. Our team is always growing, and we’re constantly shuffling up on the sofa to make room for the newest member of the Sofology family. 

Founded over 30 years ago, we’re true sofa specialists. So much more than just a piece of furniture, we know that a sofa is the one thing that truly turns our customer’s houses into homes.There’s a lot at stake when it comes to guiding our customers to make the right choice for them - that’s why our customer journey is unique in the sofa market. That means no ‘ends next Sunday sales.

Sofology

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