Your new role

Here at Sofology, our Customer Service Advisors are at heart of our Head Support Office. 

You will play a key part in supporting our customers by answering their questions, solving their problems and providing support once their dream sofa has been delivered! This may mean booking out a service call if there are issues with their new sofa, being a sofa expert and answering questions around maintenance and cleaning or making customers feeling at ease with their finance agreements. If our customers need us once their sofa is delivered, you will be the one to resolve the issue.

We have an excellent training process and we will give you ALL of the tools needed to excel in this role. Training will be provided within the office and then when this is complete, we will support you in a hybrid blend of working from our fun and exciting office and from your own home.

We are able to offer multiple different working patterns within this role, so whether you are looking for part-time or full-time roles; please do not hesitate to apply!

A day in the life of...

• Gain and maintain customers' trust through your product knowledge, expertise and troubleshooting skills.
• Answering a high volume of calls in the call centre, whilst always being compliant and treating customers fairly. 
• Use problem-solving and people skills to assure swift resolutions to our customers first time technical queries.
• Provide insightful advice and friendly hands-on technical support to our customers.
• To quickly diagnose product issues on the spot, explaining situations with patience and empathy.
• Educate your team members and customers about our products, keeping your own technical know-how up to date.
• Demonstrate a passion for excellent, world-class customer service.

In an ideal world...

• Ability to make and influence decisions with strong people skills and ability to solve problems without support.
• Excellent written & verbal communication skills.
• Excellent IT skills.
• Has a ‘can do' positive attitude, a cheerful self-starter and can think on your feet 
• Will be a Brand advocate, representing themselves and Sofology in a positive and professional light at all times.

Pay and Perks

• A great basic salary + Bonus 

• 30 Days holiday + Length of service

• Your birthday off

• Pawternity Leave, Grandparent Leave, Volunteering day Leave

• Professional Qualifications

• Learning & Development, Next generation programme 

• 30% discount across the group & 15% for friends & family

• High street Discounts with 100’s of great brands 

• Contributory Healthcare

• Pension

• Your Lawyer

• Employee Assistance Programme for all colleagues & your household 

• Enhanced Maternity & Paternity Pay

• Discuss flexible working & part time opportunities

A little about Sofology

We think choosing a new role and choosing a new sofa have a lot in common. Your old one feels comfy, you’re used to it, and you know exactly where you fit. But a new job - or a new sofa - holds so much potential. Pick the right one and you’ll never look back. You want to feel comfortable, but with enough going on to keep you right on the edge of your seat. Our team is always growing, and we’re constantly shuffling up on the sofa to make room for the newest member of the Sofology family. 

Founded over 30 years ago, we’re true sofa specialists. So much more than just a piece of furniture, we know that a sofa is the one thing that truly turns our customer’s houses into homes.There’s a lot at stake when it comes to guiding our customers to make the right choice for them - that’s why our customer journey is unique in the sofa market. That means no ‘ends next Sunday sales.

Sofology