Your new role

• Gain and maintain customers' trust through your product knowledge, expertise and troubleshooting skills.
• Answering a high volume of calls in the call centre, whilst always being compliant and treating customers fairly. 
• Use problem-solving and people skills to assure swift resolutions to our customers first time technical queries.
• Provide insightful advice and friendly hands-on technical support to our customers.
• To quickly diagnose product issues on the spot, explaining situations with patience and empathy.
• Educate your team members and customers about our products, keeping your own technical know-how up to date.
• Multi task and have a solid work ethic with the ability to work to deadlines and prioritise workload.
• Demonstrate a passion for excellent, world-class customer service.

A day in the life of...

• Gain and maintain customers' trust through your product knowledge, expertise and troubleshooting skills.
• Answering a high volume of calls in the call centre, whilst always being compliant and treating customers fairly. 
• Use problem-solving and people skills to assure swift resolutions to our customers first time technical queries.
• Provide insightful advice and friendly hands-on technical support to our customers.
• To quickly diagnose product issues on the spot, explaining situations with patience and empathy.
• Educate your team members and customers about our products, keeping your own technical know-how up to date.
• Multi task and have a solid work ethic with the ability to work to deadlines and prioritise workload.
• Demonstrate a passion for excellent, world-class customer service.

In an ideal world...

• Ability to make and influence decisions with strong people skills and ability to solve problems without support.
• Excellent written & verbal communication skills.
• Excellent IT skills.
• Has a ‘can do' positive attitude, a cheerful self-starter and can think on your feet 
• Will be a Brand advocate, representing themselves and Sofology in a positive and professional light at all times.

Pay and Perks

• A great basic salary + Bonus 

• 33 Days holiday + Length of service

• Your birthday off

• Pawternity Leave, Grandparent Leave, Volunteering day Leave

• Professional Qualifications

• Learning & Development, Next generation programme 

• 30% discount across the group & 15% for friends & family

• High street Discounts with 100’s of great brands 

• Contributory Healthcare

• Pension

• Your Lawyer

• Employee Assistance Programme for all colleagues & your household 

• Enhanced Maternity & Paternity Pay

• Discuss flexible working & part time opportunities

Sofology