A day in the life of...

• To effectively and proactively lead the Store Team to achieve set goals, expectations and targets

• To comply with all company Health & Safety guidelines 

• To act as an ambassador for Sofology and a role model for the People Values

• Accountable for motivating and inspiring employees through daily morning meetings and regular communication

• Responsible for managing the performance of individuals through monthly reviews and feedback

• Ensure all employees are equipped to carry out their job role through regular training, coaching and role plays

• Performance manage employees through capability and disciplinary procedures in line with the company procedures

• Ensure world class standards are maintained at all times by ensuring the store is merchandised according to guidelines and with the review of product placement in order to maximise sales and operating standards

• Ensure store is staffed adequately to meet the needs of the business on a daily basis through rota and holiday planning

• To actively drive a service focused sales environment that exceeds expectations in order to find the customer’s perfect sofa

• To recruit and train a high calibre of new starters in order to deliver the Ultimate Customer Experience and sales targets

• Effectively manage customer service issues arising at store level ensuring achievement of the Ultimate Customer Experience

In an ideal world...

• Previous Retail or Commercial Sales experience 

• Proven track record of Store and Team Management

• Commercially focused and results driven

• Strong ability to lead, motivate and inspire teams

• Working to individual or team performance targets

• Excellent communication skills

• Strong decision making ability

• Customer focused approach

• Personally driven to achieve results

Pay and Perks

• A great basic salary & a very generous team bonus 

• Professional Qualifications

• Learning & Development, Next generation programme 

• 30% discount across the group & 15% for friends & family

• High street Discounts with 100’s of great brands 

• Contributory Healthcare

• Pension

• Your Lawyer

• Employee Assistance Programme for all colleagues & your household 

• Enhanced Maternity & Paternity Pay

• Discuss flexible working & part time opportunities

  
  
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A little about Sofology

We think choosing a new role and choosing a new sofa have a lot in common. Your old one feels comfy, you’re used to it, and you know exactly where you fit. But a new job - or a new sofa - holds so much potential. Pick the right one and you’ll never look back. You want to feel comfortable, but with enough going on to keep you right on the edge of your seat. Our team is always growing, and we’re constantly shuffling up on the sofa to make room for the newest member of the Sofology family. 

Founded over 30 years ago, we’re true sofa specialists. So much more than just a piece of furniture, we know that a sofa is the one thing that truly turns our customer’s houses into homes.There’s a lot at stake when it comes to guiding our customers to make the right choice for them - that’s why our customer journey is unique in the sofa market. That means no ‘ends next Sunday sales.

Sofology