Your new role

Working within the Sofology Digital Team to help shape the digital experiences of our customers, both online and in stores. This role will help define the direction of our already market leading omni-channel customer journey, and ensure we deliver the best experiences to our customers. You will be responsible for understanding and improving the experience that every Sofology customer has with the business on our website.

A day in the life of...

• Building and maintaining sitemaps, user flows and customer journey maps

• Using a combination of quantitative and qualitative research methods to identify improvements across a number of Sofology websites

• Developing wireframes, prototypes and mockups for these solutions for our creative and development teams

• Working closely with the development team to ensure all of our solutions are fast, accessible and both driven by, and validated by, our customers

• Exploring new ideas on how to improve the customer journey throughout the website

• Briefing in and developing design changes across the website

• Be up to date on mobile experience and ecommerce trends, and suggesting improvements that could help customers in their online shopping experience

• Assisting in setting up A/B tests and analysing results to optimise sales & conversion

• Investigate and research the customer through insights and data, to understand their needs and deliver an experience that is a step ahead of those needs

• Assist in the testing process of new site functions, ensuring all tests have full UX and design support and deliver actionable insight aligned to our goals across all websites

• Support the e commerce team to develop the future vision for the AI product

In an ideal world...

• A passion for designing innovative solutions to customer problems

• Good understanding of user centered design, user testing, prototyping, usability and accessibility

• Experience in UX software such as Sketch, Adobe XD, Axure, InVision

• Knowledge of or experience in digital analytics, session replay, heat mapping and VOC solutions

• HTML, CSS and Javascript skills would be a plu

Pay and Perks

• A great basic salary 

• 33 Days holiday + Length of service

• Your birthday off

• Pawternity Leave, Grandparent Leave, Volunteering day Leave

• Professional Qualifications

• Learning & Development, Next generation programme 

• 30% discount across the group & 15% for friends & family

• High street Discounts with 100’s of great brands 

• Contributory Healthcare

• Pension

• Employee Assistance Programme for all colleagues & your household 

• Enhanced Maternity & Paternity Pay

• Discuss flexible working & part time opportunities

A little about Sofology

We think choosing a new role and choosing a new sofa have a lot in common. Your old one feels comfy, you’re used to it, and you know exactly where you fit. But a new job - or a new sofa - holds so much potential. Pick the right one and you’ll never look back. You want to feel comfortable, but with enough going on to keep you right on the edge of your seat. Our team is always growing, and we’re constantly shuffling up on the sofa to make room for the newest member of the Sofology family. 

Founded over 30 years ago, we’re true sofa specialists. So much more than just a piece of furniture, we know that a sofa is the one thing that truly turns our customer’s houses into homes.There’s a lot at stake when it comes to guiding our customers to make the right choice for them - that’s why our customer journey is unique in the sofa market. That means no ‘ends next Sunday sales.

Sofology