Head of UX & Optimisation
Your new role
Continual drive to improve CSAT & Conversion - Know our target customer inside out, ensuring that everything we do creates the most amazing sofa experience for them online, allowing them to seamlessly convert online, or transition to store. You will need to ensure ongoing user research & testing in place, to support the development roadmap
Build and implement the website development roadmap - Understand the customer & pain points in their journey with us, to build out a prioritised roadmap that supports our vision of creating the best online sofa purchase experience in the world
Own the UX principles, responsible for overall look & feel of website - ensure consistency of design, look and feel across website, upholding the principles and framework set
Own the relationship with key 3rd party front end tech partners - To support our ambition you will need to ensure that we have the right external partners in place, setting up a strong working relationship, ensure our investment returns & have a strong roadmap in place to support our ambitions
Relationships, Process & Governance - To deliver our vision you will need to build strong working relationship, both externally & internally, ensuring we have the right process & governance in place to deliver on a continued basis (Key internal teams; Technology, Creative & Trading)
There are 3 key areas of focus:
Our overall vision is to create the Best Online Sofa Purchase Experience in the World!
Research Phase: Create an immersive & interactive experience for customers researching the perfect sofa online
Purchase or Transition to Store Phase: Make it really easy to purchase online, or to continue the journey to store
Post Purchase Phase: Keep them updated from the order through to delivery
A day in the life of...
Constant conversion & CSAT improvement
End to end website customer experience & user journeys
Website creative look & feel
3rd Party Tech Relationships (Front end)
Key governance & program management
In an ideal world...
Proven experience in owning and delivering a roadmap to improve online customer experience & conversion
Strong Project / program management
Understand best practices for UI and UX on mobile, and desktop
Experience in collecting, analysing and prioritising user feedback
Understanding of AB testing and personalisation
Understanding and/or hands-on experience in software development and web technologies
Excellent relationship-building and interpersonal skills.
Numerical and analytical skills
Commercial acumen
Experience using analytics and reporting platforms such as Google Analytics 4, ContentSquare/Hotjar
Pay and Perks
A great basic salary + Bonus
30 Days holiday + Length of service
Your birthday off
Pawternity Leave, Grandparent Leave, Volunteering day Leave
Professional Qualifications
Learning & Development, Next generation programme
30% discount across the group & 15% for friends & family
High street Discounts with 100’s of great brands
Contributory Healthcare
Pension
Employee Assistance Programme for all colleagues & your household
Enhanced Maternity & Paternity Pay
Discuss flexible working & part time opportunities
A little about Sofology
We think choosing a new role and choosing a new sofa have a lot in common. Your old one feels comfy, you’re used to it, and you know exactly where you fit. But a new job - or a new sofa - holds so much potential. Pick the right one and you’ll never look back. You want to feel comfortable, but with enough going on to keep you right on the edge of your seat. Our team is always growing, and we’re constantly shuffling up on the sofa to make room for the newest member of the Sofology family.
Founded over 30 years ago, we’re true sofa specialists. So much more than just a piece of furniture, we know that a sofa is the one thing that truly turns our customer’s houses into homes.There’s a lot at stake when it comes to guiding our customers to make the right choice for them - that’s why our customer journey is unique in the sofa market. That means no ‘ends next Sunday sales.
Sofology