Your new role

Working a task list of jobs that need carrying out to resolve defects on furniture and completing random spot checks to ensure quality is of the highest standard. Furniture after delivery into a customer's home may be damaged, repair the damage to a manufacturing standard for a re-delivery or re-grade into a new status and meet current service level agreements to ensure fast and proactive service is met. Keeping return levels low and throughput high ensuring returns are cleared out of the CDC weekly back into a saleable status or exit out the business

A day in the life of...

• Inspect and repair furniture that has any defects or damage due to shipping/delivery

• Ensure all repairs meet the required quality standard and are free from defects were possible

• Report on common problems and issues ensuring that management is aware to eliminate the issues in future

• Grade items into new status achieving personal KPI targets set by line managers

• Make certain all relevant information has been gathered to ensure that all required work has been carried out correctly

• Actively pursue the resolution of all issues through the inspection, repair and reporting process and guarantee their quality at the end of the process

• Ensure there are always the resources, products and components locally available to manage any and all issues that may arise now and in the future

• Support the line managers and action or undertake any reasonable request to meet the needs of the business

• Carry out quality checks on furniture and spot check when they arrive from the manufacturer (Random Checks)

• Ensure your vehicle is prepared with all the tools and consumables needed for CDC visits

In an ideal world...

•  Basic furniture repairs are vital, training will be provided by our in house training manager to upskill in any area a colleague may feel they need extra support.
• Good written and verbal communication
• Full driving licence

Pay and Perks

• A great basic salary + Bonus 

• 30 Days holiday + Length of service

• Your birthday off

• Pawternity Leave, Grandparent Leave, Volunteering day Leave

• Professional Qualifications

• Learning & Development, Next generation programme 

• 30% discount across the group & 15% for friends & family

• High street Discounts with 100’s of great brands 

• Contributory Healthcare

• Pension

• Your Lawyer

• Employee Assistance Programme for all colleagues & your household 

• Enhanced Maternity & Paternity Pay

• Discuss flexible working & part time opportunities

A little about Sofology

We think choosing a new role and choosing a new sofa have a lot in common. Your old one feels comfy, you’re used to it, and you know exactly where you fit. But a new job - or a new sofa - holds so much potential. Pick the right one and you’ll never look back. You want to feel comfortable, but with enough going on to keep you right on the edge of your seat. Our team is always growing, and we’re constantly shuffling up on the sofa to make room for the newest member of the Sofology family. 

Founded over 30 years ago, we’re true sofa specialists. So much more than just a piece of furniture, we know that a sofa is the one thing that truly turns our customer’s houses into homes.There’s a lot at stake when it comes to guiding our customers to make the right choice for them - that’s why our customer journey is unique in the sofa market. That means no ‘ends next Sunday sales.

Sofology