Your new role

The Omni Store Manager lives and breathes enthusiasm with the ability to influence individuals with their passion and expertise. They are exceptional at coaching and instilling their passion into others. They are able to develop others’ skill sets by listening and questioning and are able to win hearts & minds by communicating and leading. They lead by example, being well presented, on brand and always displaying positive behaviours, leaving no stone unturned.

A day in the life of...

Key Responsibilities

NPS

• Working alongside the Department Manager to create and drive a positive environment ensuring that the team makes every customer Feel At Home On A Sofa They Love.

• To train and coach a high calibre of colleagues in order to deliver exceptional customer experiences.

• To monitor and cascade all NPS results, giving specific coaching and feedback where necessary

Cost to Serve

• Ensure the customer purchases the right product the first time.

Individual Performance

• Support on-going personal development through coaching in order to constantly raise levels of performance.

• Ensure all Sofologists are equipped to carry out their job role through regular training, coaching and role plays.

• Assess individual performance through observation and call listening thus enabling the identification of training and development needs.

• Ensure all Sofologists are equipped to carry out their job role through regular training, coaching and role plays.

• Maintain expertise through up to date knowledge of all Sofology products, services and regular competitor analysis.

• Lead the floor and take charge of the day to day running of the department with the other Omni Sales Managers

• Demonstrate Leadership qualities acting as a Role Model at all times.

• Responsible for managing the performance of colleagues through career trackers, monthly reviews and regular informal feedback sessions, ensuring behaviours are inline with Sofology Values

• Mentor and Develop Sofologists for departmental development

• Accountable for motivating and inspiring Sofologists through daily meetings and regular communication.

• To support the business in ER case management outside of your own department.

KPIs/Measures

• Colleague Engagement / Happiness Index*

• LTO* 

• Compliance (Min 80% Reg)

• Intake

• GP

• KPI's - Sofashield, Footstools, Care Kits & Glides

• PCA & SLA

• NPS

• ER Cases

*These targets and objectives will be set prior to the Financial Year commencing.

In an ideal world...

• Previous Retail, Inbound Sales or Commercial Sales experience 

• Strong ability to lead, motivate and inspire teams

• Working to individual or team performance targets

• Excellent communication skills

• Team player

• Customer focused approach

• Personally driven to achieve results

Pay and Perks

• Professional Qualifications

• Learning & Development, Next generation programme 

• 30% discount across the group & 15% for friends & family

• High street Discounts with 100’s of great brands 

• Contributory Healthcare

• Pension

• Your Lawyer

• Employee Assistance Programme for all colleagues & your household 

• Enhanced Maternity & Paternity Pay

• Discuss flexible working & part time opportunities

• Company Apple Ipad

A little about Sofology

​Founded over 30 years ago, we’re true sofa specialists. So much more than just a piece of furniture, we know that a sofa is the one thing that truly turns our customer’s houses into homes.There’s a lot at stake when it comes to guiding our customers to make the right choice for them - that’s why our customer journey is unique in the sofa market. That means no ‘ends next Sunday sales.

We think choosing a new role and choosing a new sofa have a lot in common. Your old one feels comfy, you’re used to it, and you know exactly where you fit. But a new job - or a new sofa - holds so much potential. Pick the right one and you’ll never look back. You want to feel comfortable, but with enough going on to keep you right on the edge of your seat. Our team is always growing, and we’re constantly shuffling up on the sofa to make room for the newest member of the Sofology family. 

Sofology