Your new role

At Sofology, we’re all about helping customers feel at home on a sofa they love. And as a Part-Time Online Sales Consultant, you’ll play a key role in making that happen, all while enjoying a role that fits perfectly into your life.

This is no ordinary sales job - it’s an opportunity to join a supportive, fun team where you’ll connect with customers across phone, webchat, and email, delivering an experience that’s as stylish and comfortable as our sofas. With a hybrid working setup and evening and weekend shifts, this is a role that’s as flexible as it is rewarding.

A day in the life of...

Imagine chatting with customers who are ready to transform their homes. You’ll guide them through their buying journey, answering their questions, offering expert advice, and helping them find their dream sofa. But it doesn’t stop there - you’ll upsell those finishing touches and create wish lists for customers who need a little extra time to decide.

From start to finish, you’ll ensure every customer interaction is smooth, fun, and tailored to their needs. You’ll also:

• Take the lead on assisting customers through multiple channels - phone, webchat, and email.
• Keep on top of your product knowledge to provide the best advice.
• Support customers with finance applications and make sure everything’s done the right way.
• Work leads and follow up on customer wish lists to turn browsing into buying.

In an ideal world...

Sales skills aren't necessary to be successful for this role... but what we'd really love is a people person who’s passionate about delivering standout service. You’ll need to have:

• A warm, engaging personality that puts customers at ease.
• Brilliant communication skills, whether you’re chatting on the phone or typing up a webchat response.
• A positive attitude and a knack for building relationships.
• The flexibility to work hybrid, both working from home and our office in Golborne
• The availability to work evenings and weekends

Pay and Perks

• Great basic salary with generous, uncapped team bonus. We’re different here at Sofology, we don’t pay on individual commission we offer a very generous team bonus 
• Plenty of opportunities to learn & grow.
• 30% discount across the Group, plus 15% for your friends and family
• Access to discounts at 100’s of high street retailers (JD, ASOS & JustEat being a few of our Sofologists favourites!)
• Mental, physical and financial support (EAP)
• Enhanced maternity & adoption pay
• Spend up to £1,000 at Currys / PC World and spread the cost through Sofology. 
• Additional days off, whether it’s your wedding, birthday or even the arrival of your new furry friend
• A contributory health scheme, flu vaccines, access to a Doctor and private health check
• Income protection, bereavement and life assurance - you can count on us to be there when it matters 
• Holiday buy back scheme (5 days)
• Okay, so the list just goes on, but here’s a few more…. Sharesave, volunteer days and a cycle to work scheme!

A little about Sofology

We’re a fun place to be and we know our people are priceless. We’re proud of our Sofologists, who roll out the red carpet to each and every one of our customers, forever working together to be bold and ambitious. 

We’re all about crafting an unrivalled sofa experience that leaves our customers and Sofologists in awe. We wholeheartedly embody our values, infusing them in every aspect of our work. 

Roll Out The Red Carpet - From browsing to buying and beyond, we always ensure a Very Important Customer experience - no ifs, no buts.

A Seat for Everyone - Be yourself and feel at home. We know that different backgrounds and experiences make us stronger. 

Bold By Design - We're a courageous brand with ambition and drive. We’ll never settle for second best and always strive for more. 

So, if you want to join us on the sofa, save your seat by applying now!

Due to the volume of applications, we reserve the right to close this role early and so encourage you to complete your application as soon as possible.

Sofology is proud to be an equal opportunities employer; celebrating diversity and committed to a culture of inclusion and belonging. We extend a warm welcome to everyone, embracing a variety of voices and perspectives. As we continue to work on building a workplace that is representative of the customers we serve and the communities we live and work in, we strongly encourage applications from members of minority and under-represented groups. Across the Group, we want to create an environment where everyone feels at home.

Sofology