Your new role

As a Retail Sales Team Leader you will be fun, engaging and always positive. You will be able to influence through your passion and think on your feet. Coach, train and develop those around you. Ensuring that Customers are at the heart of every decision we make and have a great experience with Sofology.

A day in the life of...

* Individual Performance

* Represents the Sofology brand through smart presentation and grooming standards.

* To attend and participate in Store meetings, team development and attend and deliver training workshops where relevant to the team.

* To demonstrate the People Values at all times

* To support colleagues and other stores within the business where needed

* Cost to Serve

* Ensure the customer purchases the right product first time.

* NPS

* To demonstrate effective use of the company processes at all times to deliver an exceptional level of service deserving of a recommendation.

* Maintain an excellent up to date knowledge of all products and services in order to advise the customer effectively as a Sofa Specialist.

* To effectively engage with all customers using the Meet & Greet.

* Interact with customers with effective questioning and listening which ultimately results in the Perfect Sofa for each and every customer.

* Advise customers to choose new furniture that's “right for them and their home”, using their knowledge, experience and skills.

* Deliver effective Care Advice to ensure the customer has the knowledge to maintain their Perfect Sofa.

* EBITDA

* KPIs/Measures

And more.....

In an ideal world...

• At Sofology, we love to listen, we can sit and chat to our customers for hours, asking the right questions to gather all of the information we need to find our customers their dream sofa
• We’re great at creating the perfect vision of what that dream sofa will look like in our customers home - We bring it to life & we create excitement
• We are caring & fun and can adapt to our customers to put them at ease, not every customer is the same - Neither are our Sofology colleagues
• It’s tough choosing a sofa when there’s so much choice, as we’re product experts, we can offer all of the features & benefits to help our customers finalise their decision
• You don’t need to have sales experience, it’s all about personality & capability. There’s a lot we’re good at at Sofology. That means coaching you too!

Pay and Perks

• A great basic salary & a very generous team bonus
• Professional Qualifications Learning & Development
• Next generation programme 30% discount across the group & 15% for friends & family
• High street Discounts with 100’s of great brands
• Contributory Healthcare Pension 
• Your Lawyer
• Employee Assistance Programme for all colleagues & your household
• Enhanced Maternity & Paternity Pay
• Discuss flexible working & part time opportunities
• Company Apple Ipad

A little about Sofology

Founded over 30 years ago, we're true sofa specialists. So much more than just a piece of furniture, we know that a sofa is the one thing that truly turns our customer's houses into homes.There's a lot at stake when it comes to guiding our customers to make the right choice for them - that's why our customer journey is unique in the sofa market. That means no ‘ends next Sunday sales.

We think choosing a new role and choosing a new sofa have a lot in common. Your old one feels comfy, you're used to it, and you know exactly where you fit. But a new job - or a new sofa - holds so much potential. Pick the right one and you'll never look back. You want to feel comfortable, but with enough going on to keep you right on the edge of your seat. Our team is always growing, and we're constantly shuffling up on the sofa to make room for the newest member of the Sofology family.

Sofology