Your new role

At Sofology, we’re all about helping customers feel at home on a sofa they love. And as an Online Sales Consultant, you’ll play a key role in making that happen, all while enjoying a role that fits perfectly into your life.

This is no ordinary sales job - it’s an opportunity to join a supportive, fun team where you’ll connect with customers across phone, webchat, and email, delivering an experience that’s as stylish and comfortable as our sofas. With a hybrid working setup and evening and weekend shifts, this is a role that’s as flexible as it is rewarding.

A day in the life of...

A Sales consultant, you’ll spend your time doing so much more than selling! Here are just a few of the things you’ll be getting up to... 

• To help customers feel at home on a sofa they love by interacting across multiple channels, such as, telephone, webchat and email.

• Help customers with general sales queries and assisted sales, resulting in a customer completing their order at home.

• To demonstrate effective use of the company processes at all times to deliver an exceptional level of service deserving of a recommendation.

• You’ll be guiding our customers to their dream sofa by asking relevant lifestyle questions and re-capping with the customer when suitable.

• Maintain an excellent up to date knowledge of all products and services in order to advise the customer effectively.

• Advising customers to help them choose new furniture that’s ‘right for them and their home’, using knowledge, experience and skills.

• Deliver effective care advice to ensure that the customer has the knowledge to choose additional products to maintain their perfect sofa.

• Ensure the customer purchases the right product the first time.

• Understand and embrace all omni channel options so our customers choose the best way for them to purchase.

• Showing designs & styles available for recommendations if your customer is a little unsure of what they are looking for.

• Always offering the best customer experience & creating a fun atmosphere for customers at all stages of our Sofology journey, resulting in everyone feeling at home across all of our channels.

• Putting together wish lists for your customers if they’re not ready to buy the same day, keeping in touch to offer expert advice to help find that perfect choice.

• Completing customer orders & completing finance applications in line with regulatory FCA requirements.

• Ensuring that FCA and TCF guidelines are followed and adhered to at all times.

• Ensuring we effectively work all leads that are presented to us each day and pipeline customers to ensure future sales revenue and conversion.

• Work with colleagues across the business to recommend process and product improvements

In an ideal world...

Sales skills aren't necessary to be successful for this role... but what we'd really love is a people person who’s passionate about delivering standout service. You’ll need to have:

• A warm, engaging personality that puts customers at ease.
• Brilliant communication skills, whether you’re chatting on the phone or typing up a webchat response.
• A positive attitude and a knack for building relationships.
• The flexibility to work hybrid, both working from home and our office in Golborne
• The availability to work evenings and weekends

Pay and Perks

At Sofology, we’re all about helping customers feel at home on a sofa they love. And as an Online Sales Consultant, you’ll play a key role in making that happen, all while enjoying a role that fits perfectly into your life.

This is no ordinary sales job - it’s an opportunity to join a supportive, fun team where you’ll connect with customers across phone, webchat, and email, delivering an experience that’s as stylish and comfortable as our sofas. With a hybrid working setup and evening and weeken

At Sofology, we’re all about helping customers feel at home on a sofa they love. And as a Part-Time Online Sales Consultant, you’ll play a key role in making that happen, all while enjoying a role that fits perfectly into your life.

This is no ordinary sales job - it’s an opportunity to join a supportive, fun team where you’ll connect with customers across phone, webchat, and email, delivering an experience that’s as stylish and comfortable as our sofas. With a hybrid working setup and evening and weekend shifts, this is a role that’s as flexible as it is rewarding.

A little about Sofology

We’re a fun place to be and we know our people are priceless. We’re proud of our Sofologists, who roll out the red carpet to each and every one of our customers, forever working together to be bold and ambitious. 

We’re all about crafting an unrivalled sofa experience that leaves our customers and Sofologists in awe. We wholeheartedly embody our values, infusing them in every aspect of our work. 

Roll Out The Red Carpet - From browsing to buying and beyond, we always ensure a Very Important Customer experience - no ifs, no buts.

A Seat for Everyone - Be yourself and feel at home. We know that different backgrounds and experiences make us stronger. 

Bold By Design - We're a courageous brand with ambition and drive. We’ll never settle for second best and always strive for more. 

So, if you want to join us on the sofa, save your seat by applying now!

Due to the volume of applications, we reserve the right to close this role early and so encourage you to complete your application as soon as possible.

Sofology is proud to be an equal opportunities employer; celebrating diversity and committed to a culture of inclusion and belonging. We extend a warm welcome to everyone, embracing a variety of voices and perspectives. As we continue to work on building a workplace that is representative of the customers we serve and the communities we live and work in, we strongly encourage applications from members of minority and under-represented groups. Across the Group, we want to create an environment where everyone feels at home.

Sofology