Your new role

Your new role…

Sofology is so much more than just sofas… the sofa sits at the heart of the home, and we know how much that means to our customers. Choosing the perfect sofa is a big decision and that's why as a Sofologist, you'll combine your passion for style and comfort with commercial drive, guiding customers through their buying journey, matching their needs and completing their journey with a sale. 

A day in the life of…  

As a Retail Sales Consultant, you’ll be the face of the brand on the showroom floor, connecting with customers and completing their journey with a sale! Here’s a taste of what you’ll be getting up to:

• Asking the right questions, building genuine rapport, and uncovering exact customer needs to drive sales success.

• Partnering directly with our customers to guide their buying journey, matching their needs to close sales on their dream sofa.

• Showcasing our fantastic products in true Sofology style, using deep product knowledge to confidently present fabrics, configurations, and features that inspire and convert.

• Consistently delivering a Very Important Customer experience through our internal framework, no ifs, no buts, building trust and repeat business.

• Leveraging your passion for interior design and seasonal trends to help customers curate their space, guiding them to make confident, higher value purchase decisions.

• Bringing options to life through creative, interactive consultations that help customers visualise their new sofa at home, speeding up decision making.

• Identifying opportunities to cross sell and up sell, recommending essential add ons like Care Kits, Footstools, Sofaglides, and Sofashield to smash your scorecard metrics.

• Confidently navigating finance options and accurately completing applications via the finance waterfall to secure the sale and maximise profitability.

• Sharing detailed aftercare advice to protect their investment, ensuring long term customer satisfaction and driving future brand loyalty.

• Maintaining striking store standards aligned with Blueprint guidelines to create an irresistible, sales ready environment.

• Sharing best practice and product insights across the team to foster a high performing environment where everyone plays to win

In an ideal world… 

Sales experience is a bonus, but not a dealbreaker! If you’ve got the drive to smash targets, a hunger to learn, confidence to engage and build relationships with customers and a passion for great customer service, we’ll teach you the rest. 

With product training and ongoing coaching, you'll have everything you need to build your career here. We celebrate individual strengths because different perspectives make our team stronger, there’s a seat for everyone at Sofology!

Pay & Perks…

• Great basic salary with generous, uncapped bonus

• Plenty of opportunities to learn & grow.

• 30% discount across the Group, plus 15% for your friends and family

• Access to discounts at 100’s of high street retailers.

• Mental, physical and financial support (EAP)

• Enhanced maternity, paternity & adoption pay

• Spend up to £1000 at Currys / PC World and spread the cost through your net salary.. 

• Additional days off, whether it’s your wedding, birthday or even the arrival of your new furry friend

• A contributory health scheme, flu vaccines, access to a Doctor and private health check

• Income protection, bereavement and life assurance - you can count on us to be there when it matters 

• Holiday buy back scheme (5 days)

Okay, so the list just goes on, but here’s a few more…. Sharesave, volunteer days and a cycle to work scheme!

A little bit about Sofology…

We're a fun place to be and we know our people are priceless. We're proud of our Sofologists, who are dedicated to delivering a seamless, high touch experience from browsing to buying and beyond. We believe in building an ambitious and courageous environment where everyone can bring their true selves to work, because we know that diverse backgrounds and unique perspectives make us stronger. We never settle for second best, continuously striving for more while crafting an unrivalled sofa experience that leaves both our customers and teams in awe.  

We're committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail. We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. 

So even if your experience doesn't quite match the specification, we'd still really love to hear from you. If you want to join us on the sofa and start driving your sales career forward, save your seat by applying now!

Sofology