Your new role

About us

At DFS Group, we’re proud to help people create spaces they love to live in. We’re home to DFS, Sofology, and The Sofa Delivery Company: three brands with their own personalities, brought together by a shared mission. 

Behind our brands is a passionate Group team. From Finance and Technology to People, Marketing and Supply Chain, our Group functions power everything we do. They create the foundations that allow our brands to thrive, innovate and grow.

Whether you’re supporting our brands or serving our customers, the mindset that connects us means we expect more of ourselves and each other. It means every customer is our favourite, every voice is valued, and every interaction is one we’re proud of. 

When you’re part of a community that shares your way of thinking, the wins feel bigger. The effort feels worth it. It’s a place where people stay because they feel valued, and find room to grow because they’re challenged. 

About the role

As a Furniture Repair Technician/Service Manager, you'll have the opportunity to showcase your skills by visiting our valued customers' homes and conducting repairs as needed. Putting the customer at the forefront of everything you do, you'll ensure an unparalleled experience with each interaction.

What you’ll be responsible for 

•  Providing  expert repairs to our customers furniture in their own homes 

We’re looking for someone who has 

• Great Upholstery Skills

• Expertise to adeptly repair a variety of upholstery pieces directly in our customers' homes.

• Genuine care for our customers to consistently deliver exceptional service.

• Clear and effective communication skills 

• Enthusiasm and positivity are genuinely excited about their work.

Don't let it discourage you if you don't have all of this experience, it's a guideline that will help you hit the ground running. If the role sounds like it would be a great fit for you and you're confident that it suits you, we'd love you to apply.

Room to grow 

Everyone at DFS Group begins with a structured induction designed to help you understand our brands, our culture and how we work together.

From day one, you will have access to our online Learning Hub, filled with digital courses, tools and resources to support your development.

For leaders, we offer virtual workshops focused on building confident, capable leadership. We also run skills-based workshops to strengthen core capabilities across the business.

Colleagues can also undertake nationally recognised qualifications through our apprenticeship programmes, giving you the opportunity to gain external accreditation while you grow your career with us.

Our DFS Group benefits

We believe great work deserves great support. That’s why we offer benefits that help you grow, feel looked after, and enjoy life beyond work. Here’s what we have to offer:

• 22 days holiday, plus the option to buy up to 5 more

• Enhanced family leave, with up to 20 weeks at 90% pay after one year, or 10 weeks at 90% if you’ve been with us less than a year

• Health cash plan from £2 a month, with everyday cashback

• Employee Assistance Programme for support when you need it

• Extras like flu vouchers, menopause support and health check

• Pension with company contributions

• Life assurance for peace of mind

• Sharesave scheme to save each month and invest in our future

• Structured induction from day one

• Access to our Learning Hub and skills workshops

• Leadership development and apprenticeship programmes

• 30% colleague discount, plus 15% for friends and family, three times a year

• Discounts and cashback at hundreds of retailers

• SmartTech scheme to buy tech up to £1,000 through salary sacrifice

• Cycle to Work scheme for bikes and accessories up to £1,500

• Electric vehicle lease scheme with Octopus to help you save and reduce your impact

• One paid volunteering day each year

Equal opportunities

We’re proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve and makes room for different backgrounds, perspectives and experiences.

We turn that commitment into action through colleague networks, trusted partnerships and recognised accessibility initiatives such as the Hidden Disabilities Sunflower.

If your experience does not quite match every part of the role, we’d still love to hear from you.

If you need any adjustments or additional support during the application process, please contact our Talent Team at [email address], and we will be happy to help.

Sofology