Your new role

Spend your day in a delightful way……

Our Guest Hosts, based within the exclusive home destination store, Redbrick Mill, will play a vital role in supporting how our guests have the ultimate sofa shopping experience. At Sofology, it’s never about pushing a sale or the most expensive product for a customer to buy immediately, it’s about inspiring and advising, working with a guest to find their dream sofa - however long that takes. As a guest host, you will kick off that journey with the warmest of welcomes, the first port of call for our guests as they enter our world. 

Ultimately, our customers' shopping experience is at the heart of our brand, ensuring that the right product is purchased first time, that it fits in their space, that it looks fantastic, resulting in our customers becoming our best brand advocates. Redbrick Mill is a special place, with a special Sofology experience, and a special way of delivering personal service… Are you ready to take care of that?

A day in the life of...

Nothing feels like a job well done……

Ultimate Guest Experience:

• Every welcome and interaction should always be an experience not to be forgotten, we do this by creating a unique, fun, inspiring environment where everyone feels at home. You’ll have pride and take ownership to ensure that all visual store standards are exceptional, and it’s merchandised according to guidelines.

• An obsessive focus on driving a culture where every single guest receives a personalised service resulting in them choosing a product that’s ‘right for them, their home and their family’.

• Maintain an excellent up to date knowledge of all Sofology products and services in order to advise the customer effectively where required.

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What’s the day to day…..

• Welcoming our guests and keeping comfort crucial, via the provision of refreshments and regular sofa maintenance etc.

• Supporting events at Redbrick or bespoke Sofology events.

• Represents the Sofology brand through smart presentation and grooming standards.

• Assisting customers with any query they have and linking them in with any internal departments required.

• To attend and participate in Store meetings, team development and attend training workshops.

In an ideal world...

What’s down to me….

• We just want you to be you, be awesome and be guest obsessed

• Deliver guest experiences like no other that naturally result in word of mouth recommendations

Pay and Perks

• A great basic salary & a very generous team bonus
• Professional Qualifications Learning & Development
• Next generation programme 30% discount across the group & 15% for friends & family
• High street Discounts with 100’s of great brands
• Contributory Healthcare Pension 
• Your Lawyer
• Employee Assistance Programme for all colleagues & your household
• Enhanced Maternity & Paternity Pay
• Discuss flexible working & part time opportunities
• Company Apple Ipad

A little about Sofology

A little about sofology

At Sofology, sofas are SO our thing - but so are our people! In fact, people are our greatest asset and that’s why we are completely committed to our ED&I strategy, So For All. We are working passionately with all of our colleagues across the business to learn, understand and be completely enthralled into continuing to make Sofology an equal, diverse and inclusive place to work.

It’s important to us to make sure that we don’t just look for new talent to ‘fit in’ with our culture, but instead, we look for incredible talented colleagues to ‘add’ to our wonderful culture.

Sofology