A day in the life of...

A Sofologist at Redbrick Mill - you will be doing more than just selling, here's an insight to what you'll be getting up to...

• An obsessive focus on driving a culture where every single guest receives a personalised service resulting in them choosing a product that’s ‘right for them, their home and their family’. It should be achieved by using your passion and natural flair to explain, educate and showcase our amazing designs, styles and available comfort levels. Your recommendations to your guests should always have the customer at the heart of it.

• Maintain an excellent up to date knowledge of all Sofology products and services in order to advise the customer effectively as a Sofa Expert, as well as, having a great understanding of the other Redbrick concessions - Your product knowledge should be unmatched by other Sofologists and Redbrick Concessions!

• It’s essential that every guest purchases the right product first time, therefore, all guests should be guided through our ‘comfort station’ helping them decide the perfect one for their lifestyle, as well as, following our measuring guidelines/service to ensure the product fits perfectly into their life, and home.
  Every welcome and interaction should always be an experience not to be forgotten, we do this by creating a unique, fun, inspiring environment where everyone feels at home. You’ll have pride and take ownership to ensure that all visual store standards are exceptional, and it’s merchandised according to guidelines.

• From your initial interaction right through to delivery of the perfect sofa, you take full ownership. At Redbrick, we offer an end to end personal shopping experience, by taking personal responsibility for all questions, support and delivery arranging, including a comfort guarantee call several weeks after delivery. 

In an ideal world...

• We just want you to be you, be awesome and be customer obsessed

• Deliver guest experiences like no other that naturally result in word of mouth recommendations

• Listen to our guests, take a genuine interest in helping them select their dream sofa that's right for them, right for their lifestyle and delivers the on trend style they are searching for

• Sales experience would be super beneficial to help you to hit the ground running 

• Last but not least, have fun!

Pay and Perks

• Great basic salary with generous, uncapped team bonus

• Plenty of opportunities to learn & grow.

• 30% discount across the Group, plus 15% for your friends and family

• Access to discounts at 100’s of high street retailers.

• Mental, physical and financial support (EAP)

• Enhanced maternity & adoption pay

• Spend up to £1,500 at Currys / PC World and spread the cost through Sofology. 

• Additional days off, whether it’s your wedding, birthday or even the arrival of your new furry friend

• A contributory health scheme, flu vaccines, access to a Doctor and private health check

• Income protection, bereavement and life assurance - you can count on us to be there when it matters 

• Holiday buy back scheme (5 days)

• Okay, so the list just goes on, but here’s a few more…. Sharesave, volunteer days and a cycle to work scheme!

Sofology