Your new role

Working within the Sofology Online Product Team to help shape the digital experiences of our customers, both online and in stores. This role will help define the direction of our already market leading omni-channel customer journey, and ensure we deliver the best experiences to our customers. You will be responsible for understanding and improving the experience that every Sofology customer has with the business on our website. You will support the Senior Online Product Manager to deliver an ambitious and customer centric experiences  to continually drive improved CSAT & Conversion KPIs 

A day in the life of...

A UX Designer, you will…

• Develop wireframes, prototypes and define requirements across small scale updates through to large scale and complex Omnichannel projects, as part of a product team
• Communicate your work through sitemaps, user flows and customer journey maps
• Work closely with the development team to ensure all of our solutions are fast, accessible and both driven by, and validated by, our customers whilst aligning with business needs
• Be up to date on mobile experience and ecommerce trends, and suggesting improvements that could help customers in their online shopping experience
• Use, learn and advocate the most effective design tools and processes
• Help plan, conduct and interpret customer research and user testing, working closely with the insights team to ensure online user testing is aligned with wider business objectives
• Using a combination of quantitative and qualitative research methods to identify improvements and opportunities across Sofology site
• Regularly review competitors & explore new ideas on how to improve the online customer journey
• Ensure we follow a user research and testing led approach to all UX processes
• Ensure an organised department/ framework structure in place and maintained  
• Can be relied upon to complete challenging tasks to a very high standard, seeking opportunities for improvement

In an ideal world...

You will have the following experience…

• Degree in UX design or a related field
• 3+ years of relevant industry experience
• Experience in UX software such as Figma, Miro, Sketch, Jira, InVision
• Knowledge of or experience in digital analytics, session replay, heat mapping 
• HTML, CSS and Javascript skills would be a plus
• Evidence of implementing meaningful improvements to processes and efficiency savings

Pay and Perks

• Great basic salary with company bonus 
• Plenty of opportunities to learn & grow.
• 30% discount across the Group, plus 15% for your friends and family
• Access to discounts at 100’s of high street retailers.
• Mental, physical and financial support (EAP)
• Enhanced maternity & adoption pay
• Spend up to £1,500 at Currys / PC World and spread the cost through Sofology. 
• Additional days off, whether it’s your wedding, birthday or even the arrival of your new furry friend
• A contributory health scheme, flu vaccines, access to a Doctor and private health check
• Income protection, bereavement and life assurance - you can count on us to be there when it matters 
• Holiday buy back scheme (5 days)
• Okay, so the list just goes on, but here’s a few more…. Sharesave, volunteer days and a cycle to work scheme!

A little about Sofology

We’re a fun place to be and we know our people are priceless. We’re proud of our Sofologists, who roll out the red carpet to each and every one of our customers, forever working together to be bold and ambitious. 

We’re all about crafting an unrivalled sofa experience that leaves our customers and Sofologists in awe. We wholeheartedly embody our values, infusing them in every aspect of our work. 

Roll Out The Red Carpet - From browsing to buying and beyond, we always ensure a Very Important Customer experience - no ifs, no buts.

A Seat for Everyone - Be yourself and feel at home. We know that different backgrounds and experiences make us stronger. 

Bold By Design - We're a courageous brand with ambition and drive. We’ll never settle for second best and always strive for more. 

So, if you want to join us on the sofa, save your seat by applying now!

Sofology