Your new role

To support the Depot Manager and oversee the safe operation of the Depot Warehouse and Transport Operations to ensure the customer requirements are met, efficient management of resources to maintain a high level of customer service. In addition, provide leadership, training and supervision to the Depot team to maintain and improve the safe operation and performance of the Depot.

A day in the life of...

• Providing support to the Depot Manager as and when needed on the below
• Effectively and proactively support the depot manager to ensure that accurate and prompt deliveries can be made to the internal and external customer
• Accurately and proactively plan your teams’ work to achieve the overall department and company objectives informing the Head of Operations of shortfalls in personnel or equipment in a timely manner
• Carry out performance management and quality control audits to assess the capability of team members in ensuring that processes & procedures are accurately followed
• Identify under-performing colleagues/areas and proactively address them to achieve company targets
• To encourage and support team development and measure performance against KPIs
• Responsible for maintaining NPS scores through the delivery teams, and to offer support and coaching when needed
• Arrange (where required) sufficient additional colleague support, vehicles and associated insurance cover to fulfil all day to day deliveries
• Review and evaluate current warehousing and transport procedures and relay any possible changes back to the Head of Operations
• Build and maintain an excellent up-to-date working knowledge of all products, services and stock control systems
• Provide training to all company and authorised third parties on the company policies and procedures
• Carry out training with all colleagues that require additional skills or knowledge where appropriate
• Gain and maintain up-to-date knowledge of all legal transportation processes/procedures and best practices
• Produce and implement new policies and procedures to increase the effectiveness and efficiency of the depot
• Support the Depot Manager to carry out the recruitment/training and performance management of colleagues allocated to the depot
• Attend and participate in Operations meetings when requested
• Complete all paperwork within set deadlines and to company standards
• Proactively plan the movement of all stock within the logistic environment
• Recommend and implement cost saving initiatives in line with company morals and ethics
• Comply with all Health & Safety guidelines and act as the nominated Health and Safety person for the depot
• Undertake any other reasonable tasks and duties as directed by your line manager

In an ideal world...

The ideal Shift Manager will have experience within all of the main multiples of the role, ideally gained in a retail environment. Demonstrable experience of managing people at operational level within a warehousing/transport environment is essential. They should have a proven track record in managing a team to a high performance, experience in customer service and working towards KPIs.

Pay and Perks

• A great basic salary & a very generous team bonus 

• Professional Qualifications

• Learning & Development,

• 30% discount across the group & 15% for friends & family

• High street Discounts with 100’s of great brands 

• Contributory Healthcare

• Pension

• Your Lawyer

• Employee Assistance Programme for all colleagues & your household 

• Enhanced Maternity & Paternity Pay

A little about Sofology

We think choosing a new role and choosing a new sofa have a lot in common. Your old one feels comfy, you're used to it, and you know exactly where you fit. But a new job - or a new sofa - holds so much potential. Pick the right one and you'll never look back. You want to feel comfortable, but with enough going on to keep you right on the edge of your seat. Our team is always growing, and we're constantly shuffling up on the sofa to make room for the newest member of the Sofology family.

Founded over 30 years ago, we're true sofa specialists. So much more than just a piece of furniture, we know that a sofa is the one thing that truly turns our customer's houses into homes.There's a lot at stake when it comes to guiding our customers to make the right choice for them - that's why our customer journey is unique in the sofa market. That means no ‘ends next Sunday sales.

Sofology