Your new role

The Sofa Delivery Company - Delivering Moments that Matter as part of the DFS Group. 

This role is the backbone of the Customer Delivery Centre. The Customer Delivery Centre manager takes full leadership, operational and financial responsibility for managing safe and efficient operational standards in the largest warehouse and distribution site across the DFS Group. This role is fast paced and changing, you’ll be managing a site which can range from £50-70m worth of deliveries and lead a team of 75+ people. Making sure we offer the best service to our customers; whilst making sure we remain compliant in Health & Safety and Transport regulations.

A day in the life of...

Thinking Customer by:

• Managing the customer-facing side of your site

• Being passionate about doing the right thing for our customers and people at all times

• Working collaboratively with our brand partners DFS, dwell & Sofology

• Ensuring consistently high standards of customer service is delivered in line with the Brand customer promise measured through NPS scores

Aiming High by:

• Ownership for costs within the CDC in line with agreed budgets

• Leading, coaching, developing and motivating the CDC team 

• Accountable for auditable compliance 

• Maintaining high standards of Health & Safety and housekeeping compliance to ensure your CDC is a safe place to work

• Recruiting the best people for our business 

Being Real by:

• Ensuring efficient inbound of supplier deliveries and outbound customer orders

• Building relationships with retail teams, with the ability to to address issues and identify any improvement opportunities

• Accountability for optimal utilisation of transport fleet

• Managing any People issues with appropriate support from the People team

In an ideal world...

• Excellent customer service skills

• Excellent operational management, planning and scheduling skills

• Professional conduct at all times

• Smart and presentable appearance at all times

• Capable of managing poor performance and encouraging great performance

• Must be fully conversant with the Transport Law governing Driving Hours

• Have a knowledge of daily vehicle maintenance

• Strive to deliver high standards of customer service

• Customer service 

• People management skills

• Examples of leading a team

• Budget Management experience

• Working Time and driving hours experience

Pay and Perks

• A competitive salary 

• Mon - Fri, 37.5 hours

• 24 days holiday plus public holidays, additional days with service

• 30% colleague + 15% friends & family discount across the Group (DFS, dwell & Sofology) 

• Company Bonus Scheme 

• Group Pension Scheme

• Group Sharesave Scheme

• Private Medical Insurance

• Access to a wide range of perks, including amazing retailer and days out discounts

• We offer colleagues a wide range of wellbeing support and services to help maintain a happy and healthy mind, body and life

• Life Assurance & Company Sick Pay

• Enhanced maternity, paternity and adoption leave

A little about Sofology

About Sofa Delivery Company - Part of the DFS Group, brands include DFS Retail, DFS Manufacturing, Dwell, The Sofa Delivery Company and Sofology. 

We’re big believers that a great job is not just something you have, it’s something you do, and take pride in. Whether you’re in the warehouse, out on the road, or in a customer’s home, at The Sofa Delivery Company, you’ll deliver moments that matter.

We’ve become a stand alone business so we can focus on giving a great delivery experience on behalf of our Group brands, DFS, Sofology and dwell. Our Group values lead and guide us, we always look to Think Customer, Aim High & Be Real in everything we do.

Sofology