Your new role

To oversee the safe operation of the Depot Warehouse and Transport Operations to ensure the customer requirements are met, efficient management of resources to maintain a high level of customer service. In addition, provide leadership, training and supervision to the Depot team to maintain and improve the safe operation and performance of the Depot.

A day in the life of...

Thinking Customer by:

• Managing the customer-facing side of your site

• Being passionate about doing the right thing for our customers and people at all times

• Working collaboratively with our brand partners DFS, dwell & Sofology

• Ensuring consistently high standards of customer service is delivered in line with the Brand customer promise measured through NPS scores

Aiming High by:

• Ownership for costs within the CDC in line with agreed budgets

• Leading, coaching, developing and motivating the CDC team 

• Accountable for auditable compliance 

• Maintaining high standards of Health & Safety and housekeeping compliance to ensure your CDC is a safe place to work

• Recruiting the best people for our business 

Being Real by:

• Ensuring efficient inbound of supplier deliveries and outbound customer orders

• Building relationships with retail teams, with the ability to to address issues and identify any improvement opportunities

• Accountability for optimal utilisation of transport fleet

• Managing any People issues with appropriate support from the People team

In an ideal world...

• Excellent customer service skills

• Excellent operational management, planning and scheduling skills

• Professional conduct at all times

• Smart and presentable appearance at all times

• Capable of managing poor performance and encouraging great performance

• Must be fully conversant with the Transport Law governing Driving Hours

• Have a knowledge of daily vehicle maintenance

• Strive to deliver high standards of customer service

• Customer service 

• People management skills

• Examples of leading a team

• Budget Management experience

• Working Time and driving hours experience

Pay and Perks

• A competitive salary 

• Mon - Fri, 37.5 hours

• 24 days holiday plus public holidays, additional days with service

• 30% colleague + 15% friends & family discount across the Group (DFS, dwell & Sofology) 

• Company Bonus Scheme 

• Group Pension Scheme

• Group Sharesave Scheme

• Private Medical Insurance

• Access to a wide range of perks, including amazing retailer and days out discounts

• We offer colleagues a wide range of wellbeing support and services to help maintain a happy and healthy mind, body and life

• Life Assurance & Company Sick Pay

• Enhanced maternity, paternity and adoption leave

A little about Sofology

We think choosing a new role and choosing a new sofa have a lot in common. Your old one feels comfy, you're used to it, and you know exactly where you fit. But a new job - or a new sofa - holds so much potential. Pick the right one and you'll never look back. You want to feel comfortable, but with enough going on to keep you right on the edge of your seat. Our team is always growing, and we're constantly shuffling up on the sofa to make room for the newest member of the Sofology family.Founded over 30 years ago, we're true sofa specialists. So much more than just a piece of furniture, we know that a sofa is the one thing that truly turns our customer's houses into homes.There's a lot at stake when it comes to guiding our customers to make the right choice for them - that's why our customer journey is unique in the sofa market. That means no ‘ends next Sunday sales.

Sofology